1. Do you deliver to my city

We deliver orders worldwide. If for any unforeseen reason we are unable to deliver the order to your city, we will notify you of the same prior to us confirming your order.

2. Is my order confirmed?

You will receive an e-mail confirming your order. If you don’t receive any communication from us within 24 hours, please contact us to check the status of your order.

3. How soon will you ship my order?

We ship through registered courier companies for orders within India. Orders are typically shipped within 7-10 working days of the order being placed on our website. The final delivery of the order will vary based on the order destination of the shipment.

Typically our logistic partner takes 2-4 days to deliver the product anywhere in India.

In case of made to order products, shipping time is 3-4 weeks.

4. How do I track my order?

You will receive an e-mail confirmation once your order has been shipped. The e-mail will include details of the shipping provider and the tracking number. You can track your shipment by visiting the website of the shipping provider and entering the tracking details of your order.

5. What if i’m unable to receive my order?

Our shipping provider will notify you that a delivery attempt was made, and will arrange to deliver the order on an alternate date/time. Under no circumstances will the order be delivered to any other address than the one provided by you when placing the order on the Website.

6. How much do you charge for shipping?

We offer free shipping on all orders above INR 5000 within India (multiple products can be combined under a single order). A nominal charge of INR 100 will be levied on all orders below INR 5000 within India.

International Orders: Different charges as per the location. Charges will be shown as per the location during checkout.

7. How do I change my shipping address after placing the order?

You can modify your shipping address as long as your order has not been shipped from our facility. Once the order has been shipped, we cannot accept any changes to the shipping address. For changes to the shipping address for future communication, please email us at info@sufia.co.in

8. Do you ship internationally?

Yes! We ship to most countries, but you can always email us at info@sufia.co.in to check about a certain destination.

Cancellations & Refunds

1. Can I return or exchange a product?

We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition.

However, If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), if you find that you’ve made an error with size (for clothing), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement.

To return or exchange a wrongly delivered/defective product please get in touch via email within 48 hours of delivery with your order number, date of transaction, delivery address and a photographic evidence of the wrongfully delivered or defective item. Upon verification our team will look into the issue and respond to you within 48 working hours. Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case.

Please ensure that the product is unused, in its original packaging, and in the same condition as you received the product, failing which your claim may be denied, upon us receiving the product.

2. What if the shipping attempt failed?

We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

3. What if I receive an in-transit damaged product?

We have stringent quality checks in place to ensure you receive defect-free products. In the rare instance that you do receive a damaged product, please notify customer care within 48-hours of delivery of the order. We may ask you to provide details of the damage including photographic evidence. Upon verification, if the damage is found valid, we will make arrangements to collect the damaged product and either replace the product or offer you a full refund via your initial method of payment. Please ensure that the product is unused, in its original packaging, and in the same condition as you received the product, failing which your claim may be denied upon us receiving the product.

4. Do I have to pay for shipping of a damaged product?

We request you to ship the products back to us using a reputable shipping provider with a shipment tracking facility. Shipping costs of all approved returns will be reimbursed in the form of a gift voucher that can be redeemed on any future purchase on the Website. Please contact us prior to any order return.

5. How long will it take to receive a refund?

We will process the refund within 7 business days of satisfactorily receiving the product at our facility. This does not include the time your bank will take to reflect the refund in your account.

6. I haven’t received my complete order. What do I do?

If you haven’t received your complete order, please contact us within 24 hours of receiving the order. Keep your order number handy along with details of the missing products.



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